EdSmart Professional Services

EdSmart’s Professional Services offers a range of services that EdSmart can provide to help school’s optimise their use of EdSmart.

EdSmart Professional Service (PS) Resources will work with the Customer Representative to provide the services as required to see the successful completion of the Professional Services project.

The EdSmart PS Resources may consist of various team members such as Implementation Experts, System Administrator, Senior Technical Consultants, Trainers, Strategy Consultants and Project Management Consultants.

The EdSmart Success Team will provide the cost based on an initial consultation with the Success Team in a quote. If any of these services are of interest, please email help@edsmart.com.

Professional Services we can provide for EdSmart Schools but is not limited to:

Category	Professional Service	Description
Consulting	Form creation	Creation of custom Templates, Workflows, Processes, Slips or Broadcasts.
Consulting	Health Check	Audit and recommendation on how to meet best practice with Forms/Workflows/Process and improve community engagement
Technical	Custom Integration	Custom integration or data connection not yet supported in EdSmart
Technical	Data Loading or Manipulation	Bulk loading of resources or migrating data from existing systems. Any other data related requests not part of the original SOW. For example, Migration of Student or Contact IDs, Attribute upload or manipulation, load or manipulate Lists.
Technical	Bulk Data Export	Bulk exports of data from the EdSmart Platform. Data could include, Slips, Broadcasts, Schools Forms in CSV/PDF format.
Technical	Data Connection Migration	Move from one SMS to another Will also require migration of Student and Contact IDs in EdSmart.
Training	On-Site Training or Best Practice Consultation	Additional training may be required either as a single session or series of tailored training/consulting workshops for: Targeted knowledge and insights to ensure best practice usage of EdSmart. New Users of EdSmart after the initial training, which is provided as part of the installation and implementation. This service requires Project scoping, and costs are dependent on the requirement and allocation of resources/time.
Training	Remote Training or Best Practice Consultation	Additional training may be required either as a single session or series of tailored training/consulting workshops for: Targeted knowledge and insights to ensure best practice usage of EdSmart. New Users of EdSmart after the initial training, which is provided as part of the installation and implementation. This service requires Project scoping, and costs are dependent on the requirement and allocation of resources/time.
Technical	Synergetic Writeback	Implement Writeback of Student and Contact Attributes to Synergetic Action Centre. Charged hourly, estimate 4 hours per Synergetic environment - Test, Prod, etc.