Troubleshooting articles

Here are some troubleshooting articles in case you encounter any issues in EdSmart.

• Add to Safe Senders List in Hotmail/Outlook
• BigPond Email Problems
• Firewall Settings and Configuration
• Handy Hints for Enabling a SQL Server Connection
• I can't view email attachments from EdSmart Support
• Microsoft Office 365 Need Admin Approval
• Phone numbers in exported files are missing leading zeros when opened in Excel
• Remove EdSmart from Hotmail/Outlook Blocked Senders list
• Submitting Forms from China
• The code you are using is not valid
• User has left but they still have an account
• “Error Sending Request” error – a redirect will change a non-secure to a secure connection
• Why can't I see the Form Templates link, or another Admin function?
• Office 365 Sign-In Errors
• How to confirm you are using TLS version 1.2