Browse Knowledge Base Topics and Articles

Pinned Articles

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  Recent Product Changes
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  Recently updated KB articles
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  How to Use EdSmart Help & Support [VIDEO]

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FAQ

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  'Could not authenticate you' message when signing in
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  I am a parent or guardian and I need to change details for myself or my child
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  I am a parent or guardian and need to change my response on a form
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  How to Prepare for Emergency Broadcasts
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  What is the inactivity timeout for EdSmart?
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  My school manually imports via CSV. How do I start fresh with new data?
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  Email Bounces (Parents not Receiving Emails)
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  Adding an Approval Workflow to a Form Template
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  Locked or Duplicate Staff User Accounts
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  Why can't I see the Form Templates link, or another Admin function?
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  Character limit in Broadcast Emails, Text Fields (Long Description and Standard), Read Only Text Blocks and Field Names (word limit)