Reactivating User Accounts

Owned by Theresa Klunk (Deactivated)
Last updated: Nov 22, 2020
1 min read

If a User Account has been deleted or made inactive, it can be reactivated in by Administrators in EdSmart.

Please note that if a User account is inactive, it may be that the account was originally created via Data Sync and that user is no longer included in the data for some reason.  Contact your ICT team if this may be the case.

If you are an Administrator in EdSmart, you can reactivate a User with the following steps:

  1. Go to the Users tab
  2. Search for the User and tick 'Include Inactive Users' 
  3. Click the 'view' icon for the User
  4. Click 'Edit User'
  5. In the Status drop down list, select 'Active'
  6. Click 'Save'