/
Change ticket status via the Help Centre

Change ticket status via the Help Centre

Owned by Theresa Klunk (Deactivated)
Sept 17, 2019
Users can now change the ticket status with the Close, Cancel, or Re-open buttons when viewing a ticket in the Support Portal. This empowers the user to manage Support Requests with ease and efficiency. 
  
Screenshot_2019-09-10_09_29_17.png
For more tips and a video walkthrough, see this article: How to use the EdSmart Help Centre.

Related content

Support Ticket Status and Flow
Support Ticket Status and Flow
EdSmart Support Knowledge Base
More like this
How do I see my Support Requests in the Help Centre?
How do I see my Support Requests in the Help Centre?
EdSmart Support Knowledge Base
More like this
How to Use EdSmart Help & Support [VIDEO]
How to Use EdSmart Help & Support [VIDEO]
EdSmart Support Knowledge Base
More like this