Remedial ideas document
Review bounced emails and check with the recipient
- Has it landed in their junk mail folder?
- Have they changed their email address?
- Reactivate bounced emails and try resending.
If answers to questions on Forms are not what was expected
- Was the wording clear, short and simple?
- Check if there are issues with required and non-required fields
- Provide options for a person to choose (closed responses) as opposed to open ended questions.
Responses
- Highlight that each digital form needs to be responded to by clicking the button at the bottom of the Form.
- Pre warn recipients via a Broadcast if complex Forms will be sent out imminently, or if the recipient is required to have specific information on hand when completing the Form.
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