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  • Review bounced emails and check with the person..
    • Has it landed in their junk mail folder
    • Have they changed their email address
    • Reactivate emails and try resend
  • Questions that have not been responded to as expected
    • Was it the wording. Clear, short and simple
    • Was it the required and non-required fields
    • Provide options for a person to respond to as opposed to an open ended questions
  • Responses
    • Highlight that each digital form needs to be responded to by clicking the button at the bottom of the form.
    • Pre warn the person via a broadcast that a complex forms will be sent out imminently, that require the person to have additional information or specific information on hand when completing the form.



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