Service Desk

{"xsrfToken":"d83030b5-4274-4698-983e-9d6c83832e70_057072c47a8a4138f7f38912b80f70b61c424801_lout","branding":{"id":"3","key":"sup","name":"Support Portal","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#deb600","headerLinkHoverBGColor":"#deb600","headerBadgeColor":"#deb600"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b54cd854-eaef-4c64-a935-ead89ac70c7b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZmU3NThmNC03NTQxLTRlZTctYWFmZC05YzI5OWExZmVmYjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI1NGNkODU0LWVhZWYtNGM2NC1hOTM1LWVhZDg5YWM3MGM3YiI6WyJyZWFkIl19LCJleHAiOjE1NDQ3NjU1NTYsIm5iZiI6MTU0NDc2NDg5Nn0.QYUjWhEjSckIiIoQhR323XnAbc2wDl7lAPqY-yF86_s&client=5fe758f4-7541-4ee7-aafd-9c299a1fefb0&mode=fit","logoId":"b54cd854-eaef-4c64-a935-ead89ac70c7b","isLogoAvailable":true,"helpCenterTitle":"EdSmart Help Centre","sharedPortalName":"EdSmart Help Centre","userInitialAnnouncementHeader":null,"userInitialAnnouncementMessageWiki":"<div class=\"table-wrap\"> \n <table class=\"confluenceTable\">\n <tbody> \n <tr> \n <td class=\"confluenceTd\"> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/kb/view/3113026\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/Knowledge%20Base.png\" height=\"150\" style=\"border: 0px solid black\"></span> </a></td> \n <td class=\"confluenceTd\"><a href=\"https://edsmart.atlassian.net/servicedesk/customer/portal/3/create/23\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/Support.png\" height=\"150\" style=\"border: 0px solid black\"></span> </a></td> \n <td class=\"confluenceTd\"><a href=\"https://edsmart.atlassian.net/servicedesk/customer/user/requests\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/Browse.png\" height=\"150\" style=\"border: 0px solid black\"></span> </a> </td> \n </tr> \n <tr> \n <td class=\"confluenceTd\"><a href=\"https://edsmart.atlassian.net/servicedesk/customer/kb/view/3113026\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Browse the Knowledge Base</a> </td> \n <td class=\"confluenceTd\"> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/portal/3/create/23\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Create a Support Request </a> </td> \n <td class=\"confluenceTd\"><a href=\"https://edsmart.atlassian.net/servicedesk/customer/user/requests\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">View your support requests</a> </td> \n </tr> \n <tr> \n <td class=\"confluenceTd\"> <a href=\"http://blog.edsmart.com/\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/Desktop.png\" height=\"150\" style=\"border: 0px solid black\"></span> </a></td> \n <td class=\"confluenceTd\"> <a href=\"https://edsmart.statuspage.io/\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/Alert.png\" height=\"150\" style=\"border: 0px solid black\"></span> </a></td> \n <td class=\"confluenceTd\"> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/kb/view/146767874\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/Help.png\" height=\"150\" style=\"border: 0px solid black\"></span> </a></td> \n </tr> \n <tr> \n <td class=\"confluenceTd\"> <a href=\"http://blog.edsmart.com/\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Subscribe to the EdSpace Blog</a> </td> \n <td class=\"confluenceTd\"> <a href=\"https://edsmart.statuspage.io/\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Check the Platform Status</a> </td> \n <td class=\"confluenceTd\"> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/kb/view/146767874\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">How to use Help & Support </a> </td> \n </tr> \n </tbody>\n </table> \n</div>","translations":{"en-US":{"helpCenterTitle":"EdSmart Help Centre","sharedPortalName":"EdSmart Help Centre","announcementHeader":null,"announcementMessage":"| [!https://cdn2.hubspot.net/hubfs/3970150/KB/Knowledge%20Base.png| height=150! |https://edsmart.atlassian.net/servicedesk/customer/kb/view/3113026]|[!https://cdn2.hubspot.net/hubfs/3970150/KB/Support.png| height=150! |https://edsmart.atlassian.net/servicedesk/customer/portal/3/create/23]|[!https://cdn2.hubspot.net/hubfs/3970150/KB/Browse.png| height=150! |https://edsmart.atlassian.net/servicedesk/customer/user/requests] | \n|[Browse the Knowledge Base|https://edsmart.atlassian.net/servicedesk/customer/kb/view/3113026] | [Create a Support Request |https://edsmart.atlassian.net/servicedesk/customer/portal/3/create/23] |[View your support requests|https://edsmart.atlassian.net/servicedesk/customer/user/requests] |\n| [!https://cdn2.hubspot.net/hubfs/3970150/KB/Desktop.png| height=150! |http://blog.edsmart.com/]| [!https://cdn2.hubspot.net/hubfs/3970150/KB/Alert.png| height=150! |https://edsmart.statuspage.io/]| [!https://cdn2.hubspot.net/hubfs/3970150/KB/Help.png| height=150! |https://edsmart.atlassian.net/servicedesk/customer/kb/view/146767874]| \n| [Subscribe to the EdSpace Blog|http://blog.edsmart.com/] | [Check the Platform Status| https://edsmart.statuspage.io/] | [How to use Help & Support |https://edsmart.atlassian.net/servicedesk/customer/kb/view/146767874] |","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#bb29ba","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"3","key":"sup","projectId":10002,"serviceDeskId":3,"name":"Support Portal","description":"","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"23","name":"Support Request","descriptionHtml":"","callToAction":"Support Request","introHtml":"<p>Create a support request to ask a question, report a bug, request assistance or suggest a new feature. Knowledge Base articles will be suggested as you type.</p>","icon":10466,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[3],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[23]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3b216f6c-d73b-3b2a-9c27-ba2ae801a4d0","appLinkName":"System Confluence","appLinkUrl":"https://edsmart.atlassian.net/wiki","spaceKey":"SUP1","spaceName":"EdSmart Support","spaceUrl":"https://edsmart.atlassian.net/wiki/spaces/SUP1"},"labels":[],"projectKey":"SUP","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"<div class=\"table-wrap\"> \n <table class=\"confluenceTable\">\n <tbody> \n <tr> \n <td class=\"confluenceTd\"> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/kb/view/3113026\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/Knowledge%20Base.png\" height=\"150\" style=\"border: 0px solid black\"></span> </a></td> \n <td class=\"confluenceTd\"><a href=\"https://edsmart.atlassian.net/servicedesk/customer/portal/3/create/23\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/Support.png\" height=\"150\" style=\"border: 0px solid black\"></span> </a></td> \n <td class=\"confluenceTd\"><a href=\"https://edsmart.atlassian.net/servicedesk/customer/user/requests\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/Browse.png\" height=\"150\" style=\"border: 0px solid black\"></span> </a> </td> \n </tr> \n <tr> \n <td class=\"confluenceTd\"><a href=\"https://edsmart.atlassian.net/servicedesk/customer/kb/view/3113026\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Browse the Knowledge Base</a> </td> \n <td class=\"confluenceTd\"> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/portal/3/create/23\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Create a Support Request </a> </td> \n <td class=\"confluenceTd\"><a href=\"https://edsmart.atlassian.net/servicedesk/customer/user/requests\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">View your support requests</a> </td> \n </tr> \n <tr> \n <td class=\"confluenceTd\"> <a href=\"http://blog.edsmart.com/\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/Desktop.png\" height=\"150\" style=\"border: 0px solid black\"></span> </a></td> \n <td class=\"confluenceTd\"> <a href=\"https://edsmart.statuspage.io/\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/Alert.png\" height=\"150\" style=\"border: 0px solid black\"></span> </a></td> \n <td class=\"confluenceTd\"> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/kb/view/146767874\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/Help.png\" height=\"150\" style=\"border: 0px solid black\"></span> </a></td> \n </tr> \n <tr> \n <td class=\"confluenceTd\"> <a href=\"http://blog.edsmart.com/\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Subscribe to the EdSpace Blog</a> </td> \n <td class=\"confluenceTd\"> <a href=\"https://edsmart.statuspage.io/\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Check the Platform Status</a> </td> \n <td class=\"confluenceTd\"> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/kb/view/146767874\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">How to use Help & Support </a> </td> \n </tr> \n </tbody>\n </table> \n</div>","defaultLanguageHeader":"","defaultLanguageMessage":"| [!https://cdn2.hubspot.net/hubfs/3970150/KB/Knowledge%20Base.png| height=150! |https://edsmart.atlassian.net/servicedesk/customer/kb/view/3113026]|[!https://cdn2.hubspot.net/hubfs/3970150/KB/Support.png| height=150! |https://edsmart.atlassian.net/servicedesk/customer/portal/3/create/23]|[!https://cdn2.hubspot.net/hubfs/3970150/KB/Browse.png| height=150! |https://edsmart.atlassian.net/servicedesk/customer/user/requests] | \n|[Browse the Knowledge Base|https://edsmart.atlassian.net/servicedesk/customer/kb/view/3113026] | [Create a Support Request |https://edsmart.atlassian.net/servicedesk/customer/portal/3/create/23] |[View your support requests|https://edsmart.atlassian.net/servicedesk/customer/user/requests] |\n| [!https://cdn2.hubspot.net/hubfs/3970150/KB/Desktop.png| height=150! |http://blog.edsmart.com/]| [!https://cdn2.hubspot.net/hubfs/3970150/KB/Alert.png| height=150! |https://edsmart.statuspage.io/]| [!https://cdn2.hubspot.net/hubfs/3970150/KB/Help.png| height=150! |https://edsmart.atlassian.net/servicedesk/customer/kb/view/146767874]| \n| [Subscribe to the EdSpace Blog|http://blog.edsmart.com/] | [Check the Platform Status| https://edsmart.statuspage.io/] | [How to use Help & Support |https://edsmart.atlassian.net/servicedesk/customer/kb/view/146767874] |","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true},"sharedPortal":{"name":"EdSmart Help Centre","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://edsmart.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{}}}