Service Desk

{"xsrfToken":"d83030b5-4274-4698-983e-9d6c83832e70_576e8489b6cd8e83fe95a544291eb024d3dd7217_lout","branding":{"id":"3","key":"sup","name":"Support Portal","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"EdSmart Help Centre","sharedPortalName":"EdSmart Help Centre","userInitialAnnouncementHeader":"Support Resources","userInitialAnnouncementMessageWiki":"<div class=\"table-wrap\"> \n <table class=\"confluenceTable\">\n <tbody> \n <tr> \n <td class=\"confluenceTd\"> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/kb/view/3113026\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><span class=\"image-wrap\" style=\"float: right\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/Knowledge%20Base.png\" height=\"50\" style=\"border: 0px solid black\"></span> </a> </td> \n <td class=\"confluenceTd\"><a href=\"https://edsmart.atlassian.net/servicedesk/customer/kb/view/3113026\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Browse the Knowledge Base</a></td> \n </tr> \n <tr> \n <td class=\"confluenceTd\"> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/portal/3/group/-1\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><span class=\"image-wrap\" style=\"float: right\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/Support.png\" height=\"50\" style=\"border: 0px solid black\"></span> </a></td> \n <td class=\"confluenceTd\"> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/portal/3/group/-1\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Create a Support Request </a></td> \n </tr> \n <tr> \n <td class=\"confluenceTd\"> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/user/requests\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><span class=\"image-wrap\" style=\"float: right\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/Browse.png\" height=\"50\" style=\"border: 0px solid black\"></span> </a> </td> \n <td class=\"confluenceTd\"> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/user/requests\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">View your support requests</a> </td> \n </tr> \n <tr> \n <td class=\"confluenceTd\"> <a href=\"http://blog.edsmart.com/\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><span class=\"image-wrap\" style=\"float: right\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/Desktop.png\" height=\"50\" style=\"border: 0px solid black\"></span> </a></td> \n <td class=\"confluenceTd\"> <a href=\"http://blog.edsmart.com/\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Subscribe to the EdSpace Blog</a></td> \n </tr> \n <tr> \n <td class=\"confluenceTd\"> <a href=\"https://edsmart.statuspage.io/\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><span class=\"image-wrap\" style=\"float: right\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/Alert.png\" height=\"50\" style=\"border: 0px solid black\"></span> </a></td> \n <td class=\"confluenceTd\"> <a href=\"https://edsmart.statuspage.io/\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Check the Platform Status</a> </td> \n </tr> \n <tr> \n <td class=\"confluenceTd\"><a href=\"https://edsmart.atlassian.net/servicedesk/customer/kb/view/146767874\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><span class=\"image-wrap\" style=\"float: right\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/Help.png\" height=\"50\" style=\"border: 0px solid black\"></span> </a></td> \n <td class=\"confluenceTd\"> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/kb/view/146767874\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">How to use Help & Support </a></td> \n <td class=\"confluenceTd\"> </td> \n </tr> \n </tbody>\n </table> \n</div>","translations":{"en-US":{"helpCenterTitle":"EdSmart Help Centre","sharedPortalName":"EdSmart Help Centre","announcementHeader":"Support Resources","announcementMessage":"| [!https://cdn2.hubspot.net/hubfs/3970150/KB/Knowledge%20Base.png|align=right, height=50! |https://edsmart.atlassian.net/servicedesk/customer/kb/view/3113026] |[Browse the Knowledge Base|https://edsmart.atlassian.net/servicedesk/customer/kb/view/3113026]| \n| [!https://cdn2.hubspot.net/hubfs/3970150/KB/Support.png|align=right,height=50! |https://edsmart.atlassian.net/servicedesk/customer/portal/3/group/-1]| [Create a Support Request |https://edsmart.atlassian.net/servicedesk/customer/portal/3/group/-1]|\n| [!https://cdn2.hubspot.net/hubfs/3970150/KB/Browse.png|align=right, height=50! |https://edsmart.atlassian.net/servicedesk/customer/user/requests] | [View your support requests|https://edsmart.atlassian.net/servicedesk/customer/user/requests] |\n| [!https://cdn2.hubspot.net/hubfs/3970150/KB/Desktop.png|align=right, height=50! |http://blog.edsmart.com/]| [Subscribe to the EdSpace Blog|http://blog.edsmart.com/]| \n| [!https://cdn2.hubspot.net/hubfs/3970150/KB/Alert.png|align=right, height=50! |https://edsmart.statuspage.io/]| [Check the Platform Status| https://edsmart.statuspage.io/] | \n|[!https://cdn2.hubspot.net/hubfs/3970150/KB/Help.png|align=right, height=50! |https://edsmart.atlassian.net/servicedesk/customer/kb/view/146767874]| [How to use Help & Support |https://edsmart.atlassian.net/servicedesk/customer/kb/view/146767874]| |","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#bb2abb","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"3","key":"sup","projectId":10002,"serviceDeskId":3,"name":"Support Portal","description":"<p>Read Knowledge Base articles and raise Support Requests</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"64","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"<p>Support request generated by Email</p>","icon":10492,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""},{"id":"23","name":"Support Request","descriptionHtml":"","callToAction":"Support Request","introHtml":"<p>Create a support request to ask a question, report a bug, request assistance or suggest a new feature. Knowledge Base articles will be suggested as you type.</p>","icon":10466,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[],"key":""},{"id":"65","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Select this for help with logins, data, integrations or technical issues.</p>","icon":10469,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10469","groups":[3],"key":""},{"id":"66","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10476","groups":[3],"key":""},{"id":"67","name":"Provide feedback","descriptionHtml":"","callToAction":"Provide feedback","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10498","groups":[3],"key":""},{"id":"68","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10511","groups":[3],"key":""},{"id":"63","name":"Help using EdSmart","descriptionHtml":"","callToAction":"Help using EdSmart","introHtml":"<p>Need help doing things in EdSmart, like designing or sending forms? We are here to help.</p>","icon":10466,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[3],"key":""},{"id":"69","name":"Parent support","descriptionHtml":"","callToAction":"Parent support","introHtml":"<p>Select this option if you a parent or guardian needing help.</p>","icon":10494,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10494","groups":[3],"key":""},{"id":"70","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10505,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10505","groups":[3],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[69,63,65,66,68,67,70]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3b216f6c-d73b-3b2a-9c27-ba2ae801a4d0","appLinkName":"System Confluence","appLinkUrl":"https://edsmart.atlassian.net/wiki","spaceKey":"SUP1","spaceName":"EdSmart Support","spaceUrl":"https://edsmart.atlassian.net/wiki/spaces/SUP1"},"labels":[],"projectKey":"SUP","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"Support Resources","userLanguageMessageWiki":"<div class=\"table-wrap\"> \n <table class=\"confluenceTable\">\n <tbody> \n <tr> \n <td class=\"confluenceTd\"> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/kb/view/3113026\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><span class=\"image-wrap\" style=\"float: right\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/Knowledge%20Base.png\" height=\"50\" style=\"border: 0px solid black\"></span> </a> </td> \n <td class=\"confluenceTd\"><a href=\"https://edsmart.atlassian.net/servicedesk/customer/kb/view/3113026\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Browse the Knowledge Base</a></td> \n </tr> \n <tr> \n <td class=\"confluenceTd\"> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/portal/3/group/-1\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><span class=\"image-wrap\" style=\"float: right\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/Support.png\" height=\"50\" style=\"border: 0px solid black\"></span> </a></td> \n <td class=\"confluenceTd\"> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/portal/3/group/-1\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Create a Support Request </a></td> \n </tr> \n <tr> \n <td class=\"confluenceTd\"> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/user/requests\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><span class=\"image-wrap\" style=\"float: right\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/Browse.png\" height=\"50\" style=\"border: 0px solid black\"></span> </a> </td> \n <td class=\"confluenceTd\"> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/user/requests\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">View your support requests</a> </td> \n </tr> \n <tr> \n <td class=\"confluenceTd\"> <a href=\"http://blog.edsmart.com/\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><span class=\"image-wrap\" style=\"float: right\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/Desktop.png\" height=\"50\" style=\"border: 0px solid black\"></span> </a></td> \n <td class=\"confluenceTd\"> <a href=\"http://blog.edsmart.com/\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Subscribe to the EdSpace Blog</a></td> \n </tr> \n <tr> \n <td class=\"confluenceTd\"> <a href=\"https://edsmart.statuspage.io/\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><span class=\"image-wrap\" style=\"float: right\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/Alert.png\" height=\"50\" style=\"border: 0px solid black\"></span> </a></td> \n <td class=\"confluenceTd\"> <a href=\"https://edsmart.statuspage.io/\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Check the Platform Status</a> </td> \n </tr> \n <tr> \n <td class=\"confluenceTd\"><a href=\"https://edsmart.atlassian.net/servicedesk/customer/kb/view/146767874\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><span class=\"image-wrap\" style=\"float: right\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/Help.png\" height=\"50\" style=\"border: 0px solid black\"></span> </a></td> \n <td class=\"confluenceTd\"> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/kb/view/146767874\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">How to use Help & Support </a></td> \n <td class=\"confluenceTd\"> </td> \n </tr> \n </tbody>\n </table> \n</div>","defaultLanguageHeader":"Support Resources","defaultLanguageMessage":"| [!https://cdn2.hubspot.net/hubfs/3970150/KB/Knowledge%20Base.png|align=right, height=50! |https://edsmart.atlassian.net/servicedesk/customer/kb/view/3113026] |[Browse the Knowledge Base|https://edsmart.atlassian.net/servicedesk/customer/kb/view/3113026]| \n| [!https://cdn2.hubspot.net/hubfs/3970150/KB/Support.png|align=right,height=50! |https://edsmart.atlassian.net/servicedesk/customer/portal/3/group/-1]| [Create a Support Request |https://edsmart.atlassian.net/servicedesk/customer/portal/3/group/-1]|\n| [!https://cdn2.hubspot.net/hubfs/3970150/KB/Browse.png|align=right, height=50! |https://edsmart.atlassian.net/servicedesk/customer/user/requests] | [View your support requests|https://edsmart.atlassian.net/servicedesk/customer/user/requests] |\n| [!https://cdn2.hubspot.net/hubfs/3970150/KB/Desktop.png|align=right, height=50! |http://blog.edsmart.com/]| [Subscribe to the EdSpace Blog|http://blog.edsmart.com/]| \n| [!https://cdn2.hubspot.net/hubfs/3970150/KB/Alert.png|align=right, height=50! |https://edsmart.statuspage.io/]| [Check the Platform Status| https://edsmart.statuspage.io/] | \n|[!https://cdn2.hubspot.net/hubfs/3970150/KB/Help.png|align=right, height=50! |https://edsmart.atlassian.net/servicedesk/customer/kb/view/146767874]| [How to use Help & Support |https://edsmart.atlassian.net/servicedesk/customer/kb/view/146767874]| |","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"EdSmart Help Centre","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://edsmart.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}