Jira Service Management

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We are here to help.","icon":10466,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[3],"key":""},{"id":"68","name":"Product suggestion","descriptionHtml":"","callToAction":"Product suggestion","introHtml":"Let us know your idea for a new feature or improvement.","icon":10498,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10498","groups":[3],"key":""},{"id":"71","name":"Professional services","descriptionHtml":"","callToAction":"Professional services","introHtml":"Select this option to request training or other consultation or services.","icon":10481,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10481","groups":[3],"key":""},{"id":"70","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10505,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10505","groups":[3],"key":""},{"id":"64","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"Support request generated by email","icon":10492,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""},{"id":"66","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10476,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10476","groups":[3],"key":""},{"id":"65","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Select this for help with logins, data, or technical issues.","icon":10469,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10469","groups":[3],"key":""},{"id":"86","name":"Alert","descriptionHtml":"","callToAction":"Alert","introHtml":"Informational alert for the customer, such as ingest failure from their SQL server.","icon":10508,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10508","groups":[],"key":""},{"id":"87","name":"School EasyPay Request","descriptionHtml":"Here is a <a href=\"https://edsmart.atlassian.net/servicedesk/customer/portal/3/article/252215297?src=-1599619340\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Help Article</a> with more information on EdSmart's integration with School EasyPay.","callToAction":"School EasyPay Request","introHtml":"Let us know if you would like assistance setting up or using School EasyPay with EdSmart.","icon":10484,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10484","groups":[3],"key":""},{"id":"88","name":"Ingest Migration to Azure Hybrid Connection Manager","descriptionHtml":"Please fill out this request page if you would like to migrate your data sync from a direct SQL connection to Azure Hybrid Connection Manager. <a href=\"https://edsmart.atlassian.net/servicedesk/customer/article/1315307530\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Please see this article for more information and setup instructions</a>.","callToAction":"Ingest Migration to Azure Hybrid Connection Manager","introHtml":"Please fill out this request page if you would like to migrate your data sync from a direct SQL connection to Azure Hybrid Connection Manager","icon":10489,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10489","groups":[3],"key":""},{"id":"89","name":"Ingest Migration to new Direct SQL Connection Infrastructure","descriptionHtml":"Please fill out this request page if you would like to update your SQL data sync to have your data read by our newer infrastructure. 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