Service Desk

{"xsrfToken":"d83030b5-4274-4698-983e-9d6c83832e70_991d2fc7503fa460a2352866b963c8039694db16_lout","branding":{"id":"3","key":"sup","name":"EdSmart Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#deb600","headerLinkHoverBGColor":"#deb600","headerBadgeColor":"#deb600"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"EdSmart Help Center","sharedPortalName":"EdSmart Help Center","userInitialAnnouncementHeader":"How to use the Help Center","userInitialAnnouncementMessageWiki":"<h1><a name=\"Resources\" target=\"_blank\"></a>Resources</h1> \n<h3><a name=\"%21https%3A%2F%2Fcdn2.hubspot.net%2Fhubfs%2F3970150%2FKB%2Fglyphicons28search.pnghspace%3D3%21KnowledgeBasehttps%3A%2F%2Fedsmart.atlassian.net%2Fservicedesk%2Fcustomer%2Fkb%2Fview%2F3113026%26nbsp%3B\" target=\"_blank\"></a><a href=\"https://edsmart.atlassian.net/servicedesk/customer/kb/view/3113026\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/glyphicons-28-search.png\" hspace=\"3\" style=\"border: 0px solid black\"></span> Knowledge Base</a> </h3> \n<p>If you have a general question about using EdSmart, you’re welcome to <a href=\"https://edsmart.atlassian.net/servicedesk/customer/portal/3?q=\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">search</a> or <a href=\"https://edsmart.atlassian.net/servicedesk/customer/kb/view/3113026\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">browse</a> our Knowledge Base for walkthroughs of all of our features and answers to frequently asked questions.</p> \n<h3><a name=\"%21https%3A%2F%2Fcdn2.hubspot.net%2Fhubfs%2F3970150%2FKB%2Fglyphicons609newspaper.pnghspace%3D3%21EdSpaceBlog\" target=\"_blank\"></a><a href=\"http://blog.edsmart.com/\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/glyphicons-609-newspaper.png\" hspace=\"3\" style=\"border: 0px solid black\"></span> EdSpace Blog</a></h3> \n<p>Smart reads about EdSmart and insights from some of the thought leaders behind the platform. Subscribe to receive user tips, new features and trending news.</p> \n<h3><a name=\"%21https%3A%2F%2Fcdn2.hubspot.net%2Fhubfs%2F3970150%2FKB%2Fglyphicons505alert.pnghspace%3D3%21PlatformStatushttps%3A%2F%2Fedsmart.statuspage.io\" target=\"_blank\"></a><a href=\"https://edsmart.statuspage.io\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/glyphicons-505-alert.png\" hspace=\"3\" style=\"border: 0px solid black\"></span> Platform Status</a></h3> \n<p>You can check the status of the EdSmart Platform and subscribe to alerts for any issues on our <a href=\"https://edsmart.statuspage.io\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Status Page</a>.</p> \n<h1><a name=\"SupportRequests\" target=\"_blank\"></a>Support Requests</h1> \n<p>Haven't found what you need in our Knowledge Base or Blog? Create a support request to ask a question, report a bug, request assistance or suggest a new feature. Support Requests can be created via three methods...</p> \n<h3><a name=\"%21https%3A%2F%2Fcdn2.hubspot.net%2Fhubfs%2F3970150%2FKB%2Fglyphicons78headset.pnghspace%3D3%21SupportPortal%26nbsp%3Bhttps%3A%2F%2Fedsmart.atlassian.net%2Fservicedesk%2Fcustomer%2Fportal%2F3%2Fcreate%2F23%26nbsp%3B\" target=\"_blank\"></a><a href=\"https://edsmart.atlassian.net/servicedesk/customer/portal/3/create/23\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/glyphicons-78-headset.png\" hspace=\"3\" style=\"border: 0px solid black\"></span> Support Portal </a> </h3> \n<p>You can see all of your support requests in the Support Portal as well as add other Users as<br> Request Participants.</p> \n<h3><a name=\"%21https%3A%2F%2Fcdn2.hubspot.net%2Fhubfs%2F3970150%2FKB%2Fglyphicons11envelope.pnghspace%3D3%21Emailmailto%3Ahelp%40edsmart.com\" target=\"_blank\"></a><a href=\"mailto:help@edsmart.com\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/glyphicons-11-envelope.png\" hspace=\"3\" style=\"border: 0px solid black\"></span> Email</a></h3> \n<p>Sending a message to <a href=\"mailto:help@edsmart.com\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">help@edsmart.com</a> will open a Support Request which can be updated via email. Please note that if you copy others in this message they will not automatically be included as a participant in the Support Request; they need to be added via the Portal.</p> \n<h3><a name=\"%21https%3A%2F%2Fcdn2.hubspot.net%2Fhubfs%2F3970150%2FKB%2Fglyphicons195questionsign.pnghspace%3D3%21HelpWidget\" target=\"_blank\"></a><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/glyphicons-195-question-sign.png\" hspace=\"3\" style=\"border: 0px solid black\"></span> Help Widget</h3> \n<p>Did you know you have access to Help & Support directly in EdSmart? Click the '?' icon when using EdSmart to search Help Articles or Contact Support!</p> \n<p> </p>\n<div class=\"panel\" style=\"border-width: 1px;\">\n <div class=\"panelContent\"> \n <p><b>Note:</b> For all Support Requests, you will receive responses from <a href=\"mailto:jira@edsmart.atlassian.net\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">jira@edsmart.atlassian.net</a> so please allow that address through your email filters.</p> \n </div>\n</div>\n<p></p>","translations":{"en-US":{"helpCenterTitle":"EdSmart Help Center","sharedPortalName":"EdSmart Help Center","announcementHeader":"How to use the Help Center","announcementMessage":"h1. Resources\n\nh3. [!https://cdn2.hubspot.net/hubfs/3970150/KB/glyphicons-28-search.png|hspace=3! Knowledge Base|https://edsmart.atlassian.net/servicedesk/customer/kb/view/3113026] \n\nIf you have a general question about using EdSmart, you’re welcome to [search|https://edsmart.atlassian.net/servicedesk/customer/portal/3?q=] or [browse|https://edsmart.atlassian.net/servicedesk/customer/kb/view/3113026] our Knowledge Base for walkthroughs of all of our features and answers to frequently asked questions.\n \nh3. [!https://cdn2.hubspot.net/hubfs/3970150/KB/glyphicons-609-newspaper.png|hspace=3! EdSpace Blog|http://blog.edsmart.com/]\n\nSmart reads about EdSmart and insights from some of the thought leaders behind the platform. Subscribe to receive user tips, new features and trending news.\n\nh3. [!https://cdn2.hubspot.net/hubfs/3970150/KB/glyphicons-505-alert.png|hspace=3! Platform Status|https://edsmart.statuspage.io]\n\nYou can check the status of the EdSmart Platform and subscribe to alerts for any issues on our [Status Page|https://edsmart.statuspage.io].\n\nh1. Support Requests\n\nHaven't found what you need in our Knowledge Base or Blog? Create a support request to ask a question, report a bug, request assistance or suggest a new feature. Support Requests can be created via three methods...\n\nh3. [!https://cdn2.hubspot.net/hubfs/3970150/KB/glyphicons-78-headset.png|hspace=3! Support Portal |https://edsmart.atlassian.net/servicedesk/customer/portal/3/create/23] \n\nYou can see all of your support requests in the Support Portal as well as add other Users as\nRequest Participants.\n\nh3. [!https://cdn2.hubspot.net/hubfs/3970150/KB/glyphicons-11-envelope.png|hspace=3! Email|mailto:help@edsmart.com]\n\nSending a message to [help@edsmart.com|mailto:help@edsmart.com] will open a Support Request which can be updated via email. Please note that if you copy others in this message they will not automatically be included as a participant in the Support Request; they need to be added via the Portal.\n\n\nh3. !https://cdn2.hubspot.net/hubfs/3970150/KB/glyphicons-195-question-sign.png|hspace=3! Help Widget\n\nDid you know you have access to Help & Support directly in EdSmart? Click the '?' icon when using EdSmart to search Help Articles or Contact Support!\n\n {panel}\n*Note:* For all Support Requests, you will receive responses from [jira@edsmart.atlassian.net|mailto:jira@edsmart.atlassian.net] so please allow that address through your email filters.\n{panel}","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#a43db6","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"3","key":"sup","projectId":10002,"serviceDeskId":3,"name":"EdSmart Support","description":"","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"23","key":"23c2dea9-8a8c-4d0c-ae6f-eb88a3307e1f","name":"Support Request","descriptionHtml":"","callToAction":"Support Request","introHtml":"<p>Create a support request to ask a question, report a bug, request assistance or suggest a new feature.</p>","icon":10466,"groups":[3]}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[23]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3b216f6c-d73b-3b2a-9c27-ba2ae801a4d0","appLinkName":"System Confluence","appLinkUrl":"https://edsmart.atlassian.net/wiki","spaceKey":"SUP1","spaceName":"EdSmart Support","spaceUrl":"https://edsmart.atlassian.net/wiki/spaces/SUP1"},"labels":[],"projectKey":"SUP","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"How to use the Help Center","userLanguageMessageWiki":"<h1><a name=\"Resources\" target=\"_blank\"></a>Resources</h1> \n<h3><a name=\"%21https%3A%2F%2Fcdn2.hubspot.net%2Fhubfs%2F3970150%2FKB%2Fglyphicons28search.pnghspace%3D3%21KnowledgeBasehttps%3A%2F%2Fedsmart.atlassian.net%2Fservicedesk%2Fcustomer%2Fkb%2Fview%2F3113026%26nbsp%3B\" target=\"_blank\"></a><a href=\"https://edsmart.atlassian.net/servicedesk/customer/kb/view/3113026\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/glyphicons-28-search.png\" hspace=\"3\" style=\"border: 0px solid black\"></span> Knowledge Base</a> </h3> \n<p>If you have a general question about using EdSmart, you’re welcome to <a href=\"https://edsmart.atlassian.net/servicedesk/customer/portal/3?q=\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">search</a> or <a href=\"https://edsmart.atlassian.net/servicedesk/customer/kb/view/3113026\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">browse</a> our Knowledge Base for walkthroughs of all of our features and answers to frequently asked questions.</p> \n<h3><a name=\"%21https%3A%2F%2Fcdn2.hubspot.net%2Fhubfs%2F3970150%2FKB%2Fglyphicons609newspaper.pnghspace%3D3%21EdSpaceBlog\" target=\"_blank\"></a><a href=\"http://blog.edsmart.com/\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/glyphicons-609-newspaper.png\" hspace=\"3\" style=\"border: 0px solid black\"></span> EdSpace Blog</a></h3> \n<p>Smart reads about EdSmart and insights from some of the thought leaders behind the platform. Subscribe to receive user tips, new features and trending news.</p> \n<h3><a name=\"%21https%3A%2F%2Fcdn2.hubspot.net%2Fhubfs%2F3970150%2FKB%2Fglyphicons505alert.pnghspace%3D3%21PlatformStatushttps%3A%2F%2Fedsmart.statuspage.io\" target=\"_blank\"></a><a href=\"https://edsmart.statuspage.io\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/glyphicons-505-alert.png\" hspace=\"3\" style=\"border: 0px solid black\"></span> Platform Status</a></h3> \n<p>You can check the status of the EdSmart Platform and subscribe to alerts for any issues on our <a href=\"https://edsmart.statuspage.io\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Status Page</a>.</p> \n<h1><a name=\"SupportRequests\" target=\"_blank\"></a>Support Requests</h1> \n<p>Haven't found what you need in our Knowledge Base or Blog? Create a support request to ask a question, report a bug, request assistance or suggest a new feature. Support Requests can be created via three methods...</p> \n<h3><a name=\"%21https%3A%2F%2Fcdn2.hubspot.net%2Fhubfs%2F3970150%2FKB%2Fglyphicons78headset.pnghspace%3D3%21SupportPortal%26nbsp%3Bhttps%3A%2F%2Fedsmart.atlassian.net%2Fservicedesk%2Fcustomer%2Fportal%2F3%2Fcreate%2F23%26nbsp%3B\" target=\"_blank\"></a><a href=\"https://edsmart.atlassian.net/servicedesk/customer/portal/3/create/23\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/glyphicons-78-headset.png\" hspace=\"3\" style=\"border: 0px solid black\"></span> Support Portal </a> </h3> \n<p>You can see all of your support requests in the Support Portal as well as add other Users as<br> Request Participants.</p> \n<h3><a name=\"%21https%3A%2F%2Fcdn2.hubspot.net%2Fhubfs%2F3970150%2FKB%2Fglyphicons11envelope.pnghspace%3D3%21Emailmailto%3Ahelp%40edsmart.com\" target=\"_blank\"></a><a href=\"mailto:help@edsmart.com\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/glyphicons-11-envelope.png\" hspace=\"3\" style=\"border: 0px solid black\"></span> Email</a></h3> \n<p>Sending a message to <a href=\"mailto:help@edsmart.com\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">help@edsmart.com</a> will open a Support Request which can be updated via email. Please note that if you copy others in this message they will not automatically be included as a participant in the Support Request; they need to be added via the Portal.</p> \n<h3><a name=\"%21https%3A%2F%2Fcdn2.hubspot.net%2Fhubfs%2F3970150%2FKB%2Fglyphicons195questionsign.pnghspace%3D3%21HelpWidget\" target=\"_blank\"></a><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/glyphicons-195-question-sign.png\" hspace=\"3\" style=\"border: 0px solid black\"></span> Help Widget</h3> \n<p>Did you know you have access to Help & Support directly in EdSmart? Click the '?' icon when using EdSmart to search Help Articles or Contact Support!</p> \n<p> </p>\n<div class=\"panel\" style=\"border-width: 1px;\">\n <div class=\"panelContent\"> \n <p><b>Note:</b> For all Support Requests, you will receive responses from <a href=\"mailto:jira@edsmart.atlassian.net\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">jira@edsmart.atlassian.net</a> so please allow that address through your email filters.</p> \n </div>\n</div>\n<p></p>","defaultLanguageHeader":"How to use the Help Center","defaultLanguageMessage":"h1. Resources\nh3. [!https://cdn2.hubspot.net/hubfs/3970150/KB/glyphicons-28-search.png|hspace=3! Knowledge Base|https://edsmart.atlassian.net/servicedesk/customer/kb/view/3113026] \n\nIf you have a general question about using EdSmart, you’re welcome to [search|https://edsmart.atlassian.net/servicedesk/customer/portal/3?q=] or [browse|https://edsmart.atlassian.net/servicedesk/customer/kb/view/3113026] our Knowledge Base for walkthroughs of all of our features and answers to frequently asked questions.\n\n\nh3. [!https://cdn2.hubspot.net/hubfs/3970150/KB/glyphicons-609-newspaper.png|hspace=3! EdSpace Blog|http://blog.edsmart.com/]\n\nSmart reads about EdSmart and insights from some of the thought leaders behind the platform. Subscribe to receive user tips, new features and trending news.\n\nh3. [!https://cdn2.hubspot.net/hubfs/3970150/KB/glyphicons-505-alert.png|hspace=3! Platform Status|https://edsmart.statuspage.io]\n\nYou can check the status of the EdSmart Platform and subscribe to alerts for any issues on our [Status Page|https://edsmart.statuspage.io].\n\nh1. Support Requests\n\nHaven't found what you need in our Knowledge Base or Blog? Create a support request to ask a question, report a bug, request assistance or suggest a new feature. Support Requests can be created via three methods...\n\nh3. [!https://cdn2.hubspot.net/hubfs/3970150/KB/glyphicons-78-headset.png|hspace=3! Support Portal |https://edsmart.atlassian.net/servicedesk/customer/portal/3/create/23] \n\nYou can see all of your support requests in the Support Portal as well as add other Users as\nRequest Participants.\n\nh3. [!https://cdn2.hubspot.net/hubfs/3970150/KB/glyphicons-11-envelope.png|hspace=3! Email|mailto:help@edsmart.com]\n\nSending a message to [help@edsmart.com|mailto:help@edsmart.com] will open a Support Request which can be updated via email. Please note that if you copy others in this message they will not automatically be included as a participant in the Support Request; they need to be added via the Portal.\n\n\nh3. !https://cdn2.hubspot.net/hubfs/3970150/KB/glyphicons-195-question-sign.png|hspace=3! Help Widget\n\nDid you know you have access to Help & Support directly in EdSmart? Click the '?' icon when using EdSmart to search Help Articles or Contact Support!\n\n {panel}\n*Note:* For all Support Requests, you will receive responses from [jira@edsmart.atlassian.net|mailto:jira@edsmart.atlassian.net] so please allow that address through your email filters.\n{panel}","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true},"sharedPortal":{"name":"EdSmart Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://edsmart.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{}}}