Jira Service Management

{"xsrfToken":"d83030b5-4274-4698-983e-9d6c83832e70_14eef6d55622f9ba4f7686309c71991b034f9345_lout","branding":{"id":"3","key":"sup","name":"EdSmart Support Portal","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7d067017-53bc-493c-8016-231388bd1d08/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZmU3NThmNC03NTQxLTRlZTctYWFmZC05YzI5OWExZmVmYjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdkMDY3MDE3LTUzYmMtNDkzYy04MDE2LTIzMTM4OGJkMWQwOCI6WyJyZWFkIl19LCJleHAiOjE2MTgxNTcxOTUsIm5iZiI6MTYxODE1NjUzNX0.247MRnOP6Esho4h5xZljeStmB6kuxshNYfnpmYSO7UI&client=5fe758f4-7541-4ee7-aafd-9c299a1fefb0&mode=fit","logoId":"7d067017-53bc-493c-8016-231388bd1d08","isLogoAvailable":true,"helpCenterTitle":"Welcome to the EdSmart Help Centre","sharedPortalName":"EdSmart Help Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the EdSmart Help Centre","sharedPortalName":"EdSmart Help Centre","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#bb2abb","helpCenterTitleColor":"#f9f9f9","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ce687d8b-94c9-48f2-b834-eba5689d7db0/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZmU3NThmNC03NTQxLTRlZTctYWFmZC05YzI5OWExZmVmYjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNlNjg3ZDhiLTk0YzktNDhmMi1iODM0LWViYTU2ODlkN2RiMCI6WyJyZWFkIl19LCJleHAiOjE2MTgxNTcxOTUsIm5iZiI6MTYxODE1NjUzNX0.bWNlc7sk9ofoO9Q0vz533UPzqDHU0Np7OcVoNTKnXn8&client=5fe758f4-7541-4ee7-aafd-9c299a1fefb0&height=300&mode=fit","bannerMediaApiFileId":"ce687d8b-94c9-48f2-b834-eba5689d7db0","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"sup","projectId":10002,"serviceDeskId":3,"name":"EdSmart Support Portal","description":"Welcome! Below are links to our Help Resources. Feel free to browse the Knowledge Base, try out an EdSmart Academy course, or raise a Support Request. \n<a href=\"https://edsmart.atlassian.net/servicedesk/customer/user/signup\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/1%20Login%20or%20signup.png\" width=\"150\" style=\"border: 0px solid black\"></a> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/kb/view/3113026\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/2%20Browse%20the%20KB.png\" width=\"150\" style=\"border: 0px solid black\"></a> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/portal/3/topic/43e079a0-8d5e-4645-aeca-42f113763bda\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/3%20FAQ.png\" width=\"150\" style=\"border: 0px solid black\"></a> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/portal/3/article/1015218177\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://f.hubspotusercontent00.net/hubfs/3970150/KB/3.5%20EdSmart%20Academy.png\" width=\"150\" style=\"border: 0px solid black\"></a> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/portal/3/group/-1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/4%20Support%20Request.png\" width=\"150\" style=\"border: 0px solid black\"></a> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/user/requests\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/5%20View%20Support%20Request.png\" width=\"150\" style=\"border: 0px solid black\"></a> <a href=\"https://blog.edsmart.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/6%20Blog.png\" width=\"150\" style=\"border: 0px solid black\"></a> <a href=\"https://edsmart.statuspage.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/7%20Platform%20Status.png\" width=\"150\" style=\"border: 0px solid black\"></a> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/kb/view/146767874\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/8%20How%20to%20use.png\" width=\"150\" style=\"border: 0px solid black\"></a>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"23","name":"Support Request","descriptionHtml":"","callToAction":"Support Request","introHtml":"Create a support request to ask a question, report a bug, request assistance or suggest a new feature. Knowledge Base articles will be suggested as you type.","icon":10466,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[],"key":""},{"id":"69","name":"Parent support","descriptionHtml":"","callToAction":"Parent support","introHtml":"Select this option if you a parent or guardian needing help.","icon":10494,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10494","groups":[3],"key":""},{"id":"84","name":"Integration request","descriptionHtml":"","callToAction":"Integration request","introHtml":"Select this option to set up any integrations like Single Sign-On, data connections, app or LMS integrations.","icon":10510,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10510","groups":[3],"key":""},{"id":"63","name":"Product help","descriptionHtml":"","callToAction":"Product help","introHtml":"Need help doing things in EdSmart, like designing or sending forms? We are here to help.","icon":10466,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[3],"key":""},{"id":"68","name":"Product suggestion","descriptionHtml":"","callToAction":"Product suggestion","introHtml":"Let us know your idea for a new feature or improvement.","icon":10498,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10498","groups":[3],"key":""},{"id":"71","name":"Professional services","descriptionHtml":"","callToAction":"Professional services","introHtml":"Select this option to request training or other consultation or services.","icon":10481,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10481","groups":[3],"key":""},{"id":"70","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10505,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10505","groups":[3],"key":""},{"id":"64","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"Support request generated by email","icon":10492,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""},{"id":"66","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10476,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10476","groups":[3],"key":""},{"id":"65","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Select this for help with logins, data, or technical issues.","icon":10469,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10469","groups":[3],"key":""},{"id":"86","name":"Alert","descriptionHtml":"","callToAction":"Alert","introHtml":"Informational alert for the customer, such as ingest failure from their SQL server.","icon":10508,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10508","groups":[],"key":""},{"id":"87","name":"School EasyPay Request","descriptionHtml":"Here is a <a href=\"https://edsmart.atlassian.net/servicedesk/customer/portal/3/article/252215297?src=-1599619340\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Help Article</a> with more information on EdSmart's integration with School EasyPay.","callToAction":"School EasyPay Request","introHtml":"Let us know if you would like assistance setting up or using School EasyPay with EdSmart.","icon":10484,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10484","groups":[3],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[69,63,65,66,68,71,84,87,70]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3b216f6c-d73b-3b2a-9c27-ba2ae801a4d0","appLinkName":"System Confluence","appLinkUrl":"https://edsmart.atlassian.net/wiki","spaceKey":"SUP1","spaceName":"EdSmart Support","spaceUrl":"https://edsmart.atlassian.net/wiki/spaces/SUP1"},"labels":[],"projectKey":"SUP","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/3?xdm_e=https%3A%2F%2Fedsmart.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJhOTViMTU1MWM5ZjcyMDQ4NjI4MGVhYmM4ZGU0ZTdiMTY0ZjAzNTMxNzYwZDcwM2ZkYWI5N2ZhNTUwNDk5Y2VhIiwiaXNzIjoiYjhiYWI3MzYtNDM5Ny0zZDEzLTkwZGUtMmQwNzIzODM4NDUzIiwiY29udGV4dCI6e30sImV4cCI6MTYxODE1NzQ5NSwiaWF0IjoxNjE4MTU2NTk1fQ.2Nuub27yxiSxV7UkOPJ7EfUGePXcJFq3UcOBmw28hHo\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImI4YmFiNzM2LTQzOTctM2QxMy05MGRlLTJkMDcyMzgzODQ1MyIsImNvbnRleHQiOnsiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IlNVUCIsImlkIjoiMTAwMDIifX19LCJleHAiOjE2MTgxNTc0OTUsImlhdCI6MTYxODE1NjU5NX0.tUjP5XHTk48VVhek6ddejidMF6D2hUZ32mEuxwb2FOY\", \"structuredContext\": \"{\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SUP\\\",\\\"id\\\":\\\"10002\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SUP\\\",\\\"project.id\\\":\\\"10002\\\",\\\"servicedesk.serviceDeskId\\\":\\\"3\\\"}\",\n \"timeZone\":\"Australia/Sydney\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://edsmart.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}