Jira Service Management

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You can also reach us by phone at +61 (0) 3 8560 0890.\n<a href=\"https://edsmart.atlassian.net/servicedesk/customer/user/signup\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/1%20Login%20or%20signup.png\" width=\"150\" style=\"border: 0px solid black\"></a> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/kb/view/3113026\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/2%20Browse%20the%20KB.png\" width=\"150\" style=\"border: 0px solid black\"></a> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/portal/3/topic/43e079a0-8d5e-4645-aeca-42f113763bda\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/3%20FAQ.png\" width=\"150\" style=\"border: 0px solid black\"></a> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/portal/3/article/1015218177\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://f.hubspotusercontent00.net/hubfs/3970150/KB/3.5%20EdSmart%20Academy.png\" width=\"150\" style=\"border: 0px solid black\"></a> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/portal/3/group/-1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/4%20Support%20Request.png\" width=\"150\" style=\"border: 0px solid black\"></a> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/user/requests\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/5%20View%20Support%20Request.png\" width=\"150\" style=\"border: 0px solid black\"></a> <a href=\"https://blog.edsmart.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/6%20Blog.png\" width=\"150\" style=\"border: 0px solid black\"></a> <a href=\"https://edsmart.statuspage.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/7%20Platform%20Status.png\" width=\"150\" style=\"border: 0px solid black\"></a> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/kb/view/146767874\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/8%20How%20to%20use.png\" width=\"150\" style=\"border: 0px solid black\"></a>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"191","name":"EdSmart for EMS - Subscription Upgrade Form","descriptionHtml":"","callToAction":"EdSmart for EMS - Subscription Upgrade Form","introHtml":"A Form used by DE SA Schools to upgrade their EdSmart EMS for added functionality.","icon":10571,"iconUrl":"https://edsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[48],"key":""},{"id":"192","name":"EdSmart for EMS - Upgrade Workshop request","descriptionHtml":"","callToAction":"EdSmart for EMS - Upgrade Workshop request","introHtml":"Please use this to request for a workshop after going through the upgrade training video","icon":10571,"iconUrl":"https://edsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[48],"key":""},{"id":"88","name":"Ingest Migration to Azure Hybrid Connection Manager","descriptionHtml":"Please fill out this request page if you would like to migrate your data sync from a direct SQL connection to Azure Hybrid Connection Manager. <a href=\"https://edsmart.atlassian.net/servicedesk/customer/article/1315307530\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Please see this article for more information and setup instructions</a>.","callToAction":"Ingest Migration to Azure Hybrid Connection Manager","introHtml":"Please fill out this request page if you would like to migrate your data sync from a direct SQL connection to Azure Hybrid Connection Manager","icon":10489,"iconUrl":"https://edsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[3],"key":""},{"id":"89","name":"Ingest Migration to new Direct SQL Connection Infrastructure","descriptionHtml":"Please fill out this request page if you would like to update your SQL data sync to have your data read by our newer infrastructure. This is the option to choose if you would prefer not to move to <a href=\"https://edsmart.atlassian.net/servicedesk/customer/article/1315307530\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Azure Hybrid Connection Manager</a>. Once the request is created you will receive an email with updated list of IP addresses to enable through your firewall and additional instructions. 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