Jira Service Management

{"xsrfToken":"d83030b5-4274-4698-983e-9d6c83832e70_043b3816e0494afd569479740da4598f20e91b7d_lout","branding":{"id":"3","key":"sup","name":"EdSmart Support Portal","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7d067017-53bc-493c-8016-231388bd1d08/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZmU3NThmNC03NTQxLTRlZTctYWFmZC05YzI5OWExZmVmYjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdkMDY3MDE3LTUzYmMtNDkzYy04MDE2LTIzMTM4OGJkMWQwOCI6WyJyZWFkIl19LCJleHAiOjE2NjQ5MjYzNTEsIm5iZiI6MTY2NDkyNTc1MX0.VL-8MDTQ8GT-dlYClunLmEKQX3YBWTX-XrgMTqyEh50&client=5fe758f4-7541-4ee7-aafd-9c299a1fefb0&mode=fit","logoId":"7d067017-53bc-493c-8016-231388bd1d08","isLogoAvailable":true,"helpCenterTitle":"Welcome to the EdSmart Help Centre","sharedPortalName":"EdSmart Help Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the EdSmart Help Centre","sharedPortalName":"EdSmart Help Centre","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#bb2abb","helpCenterTitleColor":"#f9f9f9","bannerMediaApiUrl":"https://api.media.atlassian.com/file/3cb40e23-3685-4bf3-ad28-ba0750094307/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZmU3NThmNC03NTQxLTRlZTctYWFmZC05YzI5OWExZmVmYjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNjYjQwZTIzLTM2ODUtNGJmMy1hZDI4LWJhMDc1MDA5NDMwNyI6WyJyZWFkIl19LCJleHAiOjE2NjQ5MjYzNTEsIm5iZiI6MTY2NDkyNTc1MX0.byPylJyoP7KOWgdPohR0czJYEzMEoW-v8i3pP4YdD1k&client=5fe758f4-7541-4ee7-aafd-9c299a1fefb0&height=300&mode=fit","bannerMediaApiFileId":"3cb40e23-3685-4bf3-ad28-ba0750094307","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"sup","projectId":10002,"serviceDeskId":3,"name":"EdSmart Support Portal","description":"Welcome to the Support Portal for EdSmart schools. Below are links to our Help Resources. Feel free to browse the Knowledge Base, try out an EdSmart Academy course, or raise a Support Request. 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This is the option to choose if you would prefer not to move to <a href=\"https://edsmart.atlassian.net/servicedesk/customer/article/1315307530\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Azure Hybrid Connection Manager</a>. Once the request is created you will receive an email with updated list of IP addresses to enable through your firewall and additional instructions. Once you have completed the instructions, please update the ticket, and we will advise once the migration is complete.","callToAction":"Ingest Migration to new Direct SQL Connection Infrastructure","introHtml":"Please fill out this request page if you would like to update your SQL data sync to have your data read by our newer infrastructure.","icon":10510,"iconUrl":"https://edsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[3],"key":""},{"id":"84","name":"Integration request","descriptionHtml":"","callToAction":"Integration request","introHtml":"Select this option to set up any integrations like Single Sign-On, data connections, app or LMS integrations.","icon":10510,"iconUrl":"https://edsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[3],"key":""},{"id":"70","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"Don't see what you're looking for? 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