- Review bounced emails and check with the person..
- Has it landed in their junk mail folder
- Have they changed their email address
- Reactivate emails and try resend
- Questions that have not been responded to as expected
- Was it the wording. Clear, short and simple
- Was it the required and non-required fields
- Provide options for a person to respond to as opposed to an open ended questions
- Responses
- Highlight that each digital form needs to be responded to by clicking the button at the bottom of the form.
- Pre warn the person via a broadcast that a complex forms will be sent out imminently, that require the person to have additional information or specific information on hand when completing the form.
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