Email is a key function in EdSmart, and the primary way we communicate with parents to advise them of new online forms they need to complete, indeed our email notifications are critical if your school does not have our SMS text notifications enabled.
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Hard bounces - distinct problems where the recipient's server tells us there is no way the message can be delivered. The most common reason is a bad email address - the email address does not exist.
Spam reports - the the recipient's mail server rejects the message because it is considered spam.
ISP block - email is blocked by this Internet Service Provider due to content or blacklisting.
DNS error - an error issue with the the Domain Name System(what follows after the @). Check that the domain of the email address is correct, i.e. the part after the '@', for example, gmail.com.au is not a real domain.
In the case of hard bounces, spam reports, ISP Blocks and DNS errors, you should endeavour to resolve the problem with the recipient. If our mail system records either a hard bounce or a spam rejection it will stop all mail to that email address.
To remain compliant with ISPs, our email provider disables sending to email addresses with Hard Bounces or Spam Complaints until they are manually reactivated upon request from the school or parent.
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