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About this page: This page is designed to provide you with more information on the status of your EdSmart Support Ticket. |
Status | Meaning | |
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| 1 | Open | The customer or a customer representative has opened the ticket, and it has yet to be triaged. |
| 2 | Under review by EdSmart Support | An EdSmart Support Team member has picked this ticket up, assigned it to themselves and is reviewing and triaging it. |
| 3 | Requested more information from the customer | The EdSmart Support Team requires more information to replicate the issue. |
| 4 | Under Investigation with the EdSmart DevOps Team | The issue has been escalated to the EdSmart DevOps Team for further investigation. |
| 5 | Under consideration for the EdSmart Roadmap | The ticket requires the EdSmart Product Management team to review it and consider where it could be included in the Product Roadmap timeline. This may be for a Bug Fix, a new idea, or enhancement suggestions to the platform. |
| 56 | In Progress with the an EdSmart Dev Development Team | The ticket has been:
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| 67 | Resolved | The support issue has been resolved either by:
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| 78 | Closed | The Customer is satisfied the issue is resolved. |
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