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Soft bounces are temporary issues, for example, the recipient's mail server may be offline temporarily, or their mailbox may be full. We don't worry so much about these, our mail system will continue to endeavour to deliver the mesage message every so often until either we see a 'success' receipt, or it fails completely.
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If we have recorded any hard bounces or spam reports in the last 30 120 days they will be displayed, with as much details as we know. Beginning 14 June, 2018, we collect more information from the email provider about the bounce and display a button to reactivate the email address, if that's an option.
To remain compliant with ISPs, our email provider disables sending to email addresses with Hard Bounces or Spam Complaints until they are manually reactivated upon request from the school or parent.
If you wish to have an email address reactivated and cannot do it via the UI, please contact us at help@edsmart.com with support with the address(es) and we will reactivate them in our email system.
If a Slip indicates a parent receives an email, and they are not on this Bounce Log, then messages are successfully being delivered to that address. Have them check for emails from forms@edsmart.com in their Spam/Junk folder or check with the ISP that hosts the mailbox.
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