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If you wish to have an email address reactivated and cannot do it via the UI, please contact us at help@edsmart.com with the address(es) and we will reactivate them in our email system.
If a Slip indicates a parent receives an email, and they are not on this Bounce Log, then messages are successfully being delivered to that address. Have them check for emails from forms@edsmart.com in their Spam/Junk folder or check with the ISP that hosts the mailbox.