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If we have recorded any hard bounces or spam reports in the last 30 days they will be displayed, with as much details as we know.
Beginning 14 June, 2018, we collect more information from the email provider about the bounce and display a button to reactivate the email address.
To remain compliant with ISPs, our email provider disables sending to email addresses with Hard Bounces or Spam Complaints until we they are manually reactivate them reactivated upon request from the school or parent.
If you wish to have an email address reactivated and cannot do it via the UI, please contact us at help@edsmart.com with the address(es) and we will reactivate them in our email system.
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