...
If we have recorded any hard bounces or spam reports in the last 30 days they will be displayed, with as much details as we know.
If
the recipient's email address has a Hard Bounce or Spam Complaint and they wish to have their email To remain compliant with ISPs, our email provider disables sending to email addresses with Hard Bounces or Spam Complaints until we manually reactivate them upon request from the school or parent.
If you wish to have an email address reactivated, please contact us at help@edsmart.com with the address(es) and we will reactivate them in our email system.