{"xsrfToken":"e6e4a64c09d12aeafc5e516003af6bada5e3d3fa_lout","branding":{"id":"3","key":"sup","name":"EdSmart Support Portal","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e5ccd841-cadb-4a8f-a302-63c3259dd80a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZmU3NThmNC03NTQxLTRlZTctYWFmZC05YzI5OWExZmVmYjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU1Y2NkODQxLWNhZGItNGE4Zi1hMzAyLTYzYzMyNTlkZDgwYSI6WyJyZWFkIl19LCJleHAiOjE3MzQ4ODEyNzEsIm5iZiI6MTczNDg4MDY3MX0.a2UMVkehqdlRhQg3xtUlony7l-LWVdnPTx4B2mF-R88&client=5fe758f4-7541-4ee7-aafd-9c299a1fefb0&mode=fit","logoId":"e5ccd841-cadb-4a8f-a302-63c3259dd80a","isLogoAvailable":true,"helpCenterTitle":"Welcome to the EdSmart Help Centre","sharedPortalName":"EdSmart Help Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the EdSmart Help Centre","sharedPortalName":"EdSmart Help Centre","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#93328e","helpCenterTitleColor":"#f9f9f9","bannerMediaApiUrl":"https://api.media.atlassian.com/file/69ef3ca8-b343-44ca-b39b-f22a6e873809/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZmU3NThmNC03NTQxLTRlZTctYWFmZC05YzI5OWExZmVmYjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY5ZWYzY2E4LWIzNDMtNDRjYS1iMzliLWYyMmE2ZTg3MzgwOSI6WyJyZWFkIl19LCJleHAiOjE3MzQ4ODEyNzEsIm5iZiI6MTczNDg4MDY3MX0.a-bWrLoCX4JjMXAi63LXpoohSC_NTIc1DifgB-IpGhs&client=5fe758f4-7541-4ee7-aafd-9c299a1fefb0&height=300&mode=fit","bannerMediaApiFileId":"69ef3ca8-b343-44ca-b39b-f22a6e873809","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"sup","projectId":10002,"serviceDeskId":3,"name":"EdSmart Support Portal","description":"<p>Welcome to the Support Portal for EdSmart schools. Below are links to our Help Resources. Feel free to browse the Knowledge Base, try out an EdSmart Academy course, or raise a Support Request. You can also reach us by phone at +61 (0) 3 8560 0890.</p>\n<p><a href=\"https://edsmart.atlassian.net/servicedesk/customer/user/signup\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/1%20Login%20or%20signup.png\" width=\"150\" style=\"border: 0px solid black\"></span></a> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/kb/view/3113026\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/2%20Browse%20the%20KB.png\" width=\"150\" style=\"border: 0px solid black\"></span></a> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/portal/3/topic/43e079a0-8d5e-4645-aeca-42f113763bda\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/3%20FAQ.png\" width=\"150\" style=\"border: 0px solid black\"></span></a><br> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/portal/3/article/1015218177\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://f.hubspotusercontent00.net/hubfs/3970150/KB/3.5%20EdSmart%20Academy.png\" width=\"150\" style=\"border: 0px solid black\"></span></a> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/portal/3/group/-1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/4%20Support%20Request.png\" width=\"150\" style=\"border: 0px solid black\"></span></a> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/user/requests\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/5%20View%20Support%20Request.png\" width=\"150\" style=\"border: 0px solid black\"></span></a> <br> <a href=\"https://blog.edsmart.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/6%20Blog.png\" width=\"150\" style=\"border: 0px solid black\"></span></a> <a href=\"https://edsmart.statuspage.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/7%20Platform%20Status.png\" width=\"150\" style=\"border: 0px solid black\"></span></a> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/kb/view/146767874\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/8%20How%20to%20use.png\" width=\"150\" style=\"border: 0px solid black\"></span></a></p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"191","name":"EdSmart for EMS - Subscription Upgrade Form","descriptionHtml":"","callToAction":"EdSmart for EMS - Subscription Upgrade Form","introHtml":"<p>A Form used by DE SA Schools to upgrade their EdSmart EMS for added functionality.</p>","icon":10571,"iconUrl":"https://edsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[48],"key":""},{"id":"192","name":"EdSmart for EMS - Upgrade Workshop request","descriptionHtml":"","callToAction":"EdSmart for EMS - Upgrade Workshop request","introHtml":"<p>Please use this to request for a workshop after going through the upgrade training video</p>","icon":10571,"iconUrl":"https://edsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[48],"key":""},{"id":"88","name":"Ingest Migration to Azure Hybrid Connection Manager","descriptionHtml":"<p>Please fill out this request page if you would like to migrate your data sync from a direct SQL connection to Azure Hybrid Connection Manager. <a href=\"https://edsmart.atlassian.net/servicedesk/customer/article/1315307530\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Please see this article for more information and setup instructions</a>.</p>","callToAction":"Ingest Migration to Azure Hybrid Connection Manager","introHtml":"<p>Please fill out this request page if you would like to migrate your data sync from a direct SQL connection to Azure Hybrid Connection Manager</p>","icon":10489,"iconUrl":"https://edsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[3],"key":""},{"id":"89","name":"Ingest Migration to new Direct SQL Connection Infrastructure","descriptionHtml":"<p>Please fill out this request page if you would like to update your SQL data sync to have your data read by our newer infrastructure. 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Once you have completed the instructions, please update the ticket, and we will advise once the migration is complete.</p>","callToAction":"Ingest Migration to new Direct SQL Connection Infrastructure","introHtml":"<p>Please fill out this request page if you would like to update your SQL data sync to have your data read by our newer infrastructure.</p>","icon":10510,"iconUrl":"https://edsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[3],"key":""},{"id":"84","name":"Integration request","descriptionHtml":"","callToAction":"Integration request","introHtml":"<p>Select this option to set up any integrations like Single Sign-On, data connections, app or LMS integrations.</p>","icon":10510,"iconUrl":"https://edsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[3],"key":""},{"id":"70","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10505,"iconUrl":"https://edsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[3],"key":""},{"id":"69","name":"Parent support","descriptionHtml":"","callToAction":"Parent support","introHtml":"<p>Select this option if you a parent or guardian needing help.</p>","icon":10494,"iconUrl":"https://edsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[3],"key":""},{"id":"63","name":"Product help","descriptionHtml":"","callToAction":"Product help","introHtml":"<p>Need help doing things in EdSmart, like designing or sending forms? 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