{"xsrfToken":"c42b83d8351ec133908b527ce24e20bbdfcd970a_lout","branding":{"id":"3","key":"sup","name":"EdSmart Support Portal","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e5ccd841-cadb-4a8f-a302-63c3259dd80a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZmU3NThmNC03NTQxLTRlZTctYWFmZC05YzI5OWExZmVmYjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU1Y2NkODQxLWNhZGItNGE4Zi1hMzAyLTYzYzMyNTlkZDgwYSI6WyJyZWFkIl19LCJleHAiOjE3MjU3NTg2OTcsIm5iZiI6MTcyNTc1ODA5N30.7QMxs1LdE8MLfvOiUs9ypEAD57GnomFZUed_NCba5AQ&client=5fe758f4-7541-4ee7-aafd-9c299a1fefb0&mode=fit","logoId":"e5ccd841-cadb-4a8f-a302-63c3259dd80a","isLogoAvailable":true,"helpCenterTitle":"Welcome to the EdSmart Help Centre","sharedPortalName":"EdSmart Help Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the EdSmart Help Centre","sharedPortalName":"EdSmart Help Centre","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#93328e","helpCenterTitleColor":"#f9f9f9","bannerMediaApiUrl":"https://api.media.atlassian.com/file/69ef3ca8-b343-44ca-b39b-f22a6e873809/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZmU3NThmNC03NTQxLTRlZTctYWFmZC05YzI5OWExZmVmYjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY5ZWYzY2E4LWIzNDMtNDRjYS1iMzliLWYyMmE2ZTg3MzgwOSI6WyJyZWFkIl19LCJleHAiOjE3MjU3NTg2OTcsIm5iZiI6MTcyNTc1ODA5N30.nUhA6drvjSwIHd0BvFCA6acHlntocKXbOXG2Q_D7OTo&client=5fe758f4-7541-4ee7-aafd-9c299a1fefb0&height=300&mode=fit","bannerMediaApiFileId":"69ef3ca8-b343-44ca-b39b-f22a6e873809","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"sup","projectId":10002,"serviceDeskId":3,"name":"EdSmart Support Portal","description":"<p>Welcome to the Support Portal for EdSmart schools. Below are links to our Help Resources. Feel free to browse the Knowledge Base, try out an EdSmart Academy course, or raise a Support Request. You can also reach us by phone at +61 (0) 3 8560 0890.</p>\n<p><a href=\"https://edsmart.atlassian.net/servicedesk/customer/user/signup\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/1%20Login%20or%20signup.png\" width=\"150\" style=\"border: 0px solid black\"></span></a> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/kb/view/3113026\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/2%20Browse%20the%20KB.png\" width=\"150\" style=\"border: 0px solid black\"></span></a> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/portal/3/topic/43e079a0-8d5e-4645-aeca-42f113763bda\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/3%20FAQ.png\" width=\"150\" style=\"border: 0px solid black\"></span></a><br> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/portal/3/article/1015218177\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://f.hubspotusercontent00.net/hubfs/3970150/KB/3.5%20EdSmart%20Academy.png\" width=\"150\" style=\"border: 0px solid black\"></span></a> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/portal/3/group/-1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/4%20Support%20Request.png\" width=\"150\" style=\"border: 0px solid black\"></span></a> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/user/requests\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/5%20View%20Support%20Request.png\" width=\"150\" style=\"border: 0px solid black\"></span></a> <br> <a href=\"https://blog.edsmart.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/6%20Blog.png\" width=\"150\" style=\"border: 0px solid black\"></span></a> <a href=\"https://edsmart.statuspage.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/7%20Platform%20Status.png\" width=\"150\" style=\"border: 0px solid black\"></span></a> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/kb/view/146767874\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><span class=\"image-wrap\" style=\"\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/8%20How%20to%20use.png\" width=\"150\" style=\"border: 0px solid black\"></span></a></p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"191","name":"EdSmart for EMS - Subscription Upgrade Form","descriptionHtml":"","callToAction":"EdSmart for EMS - Subscription Upgrade Form","introHtml":"<p>A Form used by DE SA Schools to upgrade their EdSmart EMS for added functionality.</p>","icon":10571,"iconUrl":"https://edsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[48],"key":""},{"id":"192","name":"EdSmart for EMS - Upgrade Workshop request","descriptionHtml":"","callToAction":"EdSmart for EMS - Upgrade Workshop request","introHtml":"<p>Please use this to request for a workshop after going through the upgrade training video</p>","icon":10571,"iconUrl":"https://edsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[48],"key":""},{"id":"88","name":"Ingest Migration to Azure Hybrid Connection Manager","descriptionHtml":"<p>Please fill out this request page if you would like to migrate your data sync from a direct SQL connection to Azure Hybrid Connection Manager. <a href=\"https://edsmart.atlassian.net/servicedesk/customer/article/1315307530\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Please see this article for more information and setup instructions</a>.</p>","callToAction":"Ingest Migration to Azure Hybrid Connection Manager","introHtml":"<p>Please fill out this request page if you would like to migrate your data sync from a direct SQL connection to Azure Hybrid Connection Manager</p>","icon":10489,"iconUrl":"https://edsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[3],"key":""},{"id":"89","name":"Ingest Migration to new Direct SQL Connection Infrastructure","descriptionHtml":"<p>Please fill out this request page if you would like to update your SQL data sync to have your data read by our newer infrastructure. This is the option to choose if you would prefer not to move to <a href=\"https://edsmart.atlassian.net/servicedesk/customer/article/1315307530\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Azure Hybrid Connection Manager</a>. Once the request is created you will receive an email with updated list of IP addresses to enable through your firewall and additional instructions. Once you have completed the instructions, please update the ticket, and we will advise once the migration is complete.</p>","callToAction":"Ingest Migration to new Direct SQL Connection Infrastructure","introHtml":"<p>Please fill out this request page if you would like to update your SQL data sync to have your data read by our newer infrastructure.</p>","icon":10510,"iconUrl":"https://edsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[3],"key":""},{"id":"84","name":"Integration request","descriptionHtml":"","callToAction":"Integration request","introHtml":"<p>Select this option to set up any integrations like Single Sign-On, data connections, app or LMS integrations.</p>","icon":10510,"iconUrl":"https://edsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[3],"key":""},{"id":"70","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10505,"iconUrl":"https://edsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[3],"key":""},{"id":"69","name":"Parent support","descriptionHtml":"","callToAction":"Parent support","introHtml":"<p>Select this option if you a parent or guardian needing help.</p>","icon":10494,"iconUrl":"https://edsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[3],"key":""},{"id":"63","name":"Product help","descriptionHtml":"","callToAction":"Product help","introHtml":"<p>Need help doing things in EdSmart, like designing or sending forms? We are here to help.</p>","icon":10466,"iconUrl":"https://edsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"68","name":"Product suggestion","descriptionHtml":"","callToAction":"Product suggestion","introHtml":"<p>Let us know your idea for a new feature or improvement.</p>","icon":10498,"iconUrl":"https://edsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[3],"key":""},{"id":"71","name":"Professional services","descriptionHtml":"","callToAction":"Professional services","introHtml":"<p>Select this option to request training or other consultation or services.</p>","icon":10481,"iconUrl":"https://edsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[3],"key":""},{"id":"66","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://edsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[3],"key":""},{"id":"65","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Select this for help with logins, data, or technical issues.</p>","icon":10469,"iconUrl":"https://edsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[3],"key":""},{"id":"194","name":"Update School Account Details","descriptionHtml":"","callToAction":"Update School Account Details","introHtml":"<p>Form used to change your school's account details or renewal</p>","icon":10507,"iconUrl":"https://edsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[3],"key":""},{"id":"86","name":"Alert","descriptionHtml":"","callToAction":"Alert","introHtml":"<p>Informational alert for the customer, such as ingest failure from their SQL server.</p>","icon":10508,"iconUrl":"https://edsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[],"key":""},{"id":"64","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"<p>Support request generated by email</p>","icon":10492,"iconUrl":"https://edsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"159","name":"Onboarding","descriptionHtml":"","callToAction":"Onboarding","introHtml":"","icon":10571,"iconUrl":"https://edsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[],"key":""},{"id":"23","name":"Support Request","descriptionHtml":"","callToAction":"Support Request","introHtml":"<p>Create a support request to ask a question, report a bug, request assistance or suggest a new feature. Knowledge Base articles will be suggested as you type.</p>","icon":10466,"iconUrl":"https://edsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"187","name":"Support Voicemail","descriptionHtml":"","callToAction":"Support Voicemail","introHtml":"<p>Voicemails emailed from support.voicemail@ to help@</p>","icon":10552,"iconUrl":"https://edsmart.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10552","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"},{"id":48,"name":"Subscription upgrades"}],"orderMapping":{"48":[191,192],"16":[88,89],"3":[69,63,65,66,68,71,84,88,89,70,194]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3b216f6c-d73b-3b2a-9c27-ba2ae801a4d0","appLinkName":"System Confluence","appLinkUrl":"https://edsmart.atlassian.net/wiki","spaceKey":"SUP1","spaceName":"EdSmart Support","spaceUrl":"https://edsmart.atlassian.net/wiki/spaces/SUP1","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":3,"kbLinkDomainURLs":["https://edsmart.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZmU3NThmNC03NTQxLTRlZTctYWFmZC05YzI5OWExZmVmYjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MjU3NTkyOTcsIm5iZiI6MTcyNTc1ODA5N30.zuf65wjFSm2Wzmh4oCuyKfAq0NPUX7VofddIgihteCI","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"5fe758f4-7541-4ee7-aafd-9c299a1fefb0","tokenDurationInMins":20}},"kbPage":{"id":1759248385,"title":"Conditional Workflows","url":"https://edsmart.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/1759248385","space":{"key":"SUP1","name":"EdSmart Support Knowledge Base","id":3112962},"serviceDeskIds":[3],"appLinkId":"3b216f6c-d73b-3b2a-9c27-ba2ae801a4d0","idInString":"1759248385","projects":[{"projectId":10002,"serviceDeskId":3,"portalId":3}]}}