Jira Service Management

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Below are links to our Help Resources. Feel free to browse the Knowledge Base, try out an EdSmart Academy course, or raise a Support Request. \n<a href=\"https://edsmart.atlassian.net/servicedesk/customer/user/signup\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/1%20Login%20or%20signup.png\" width=\"150\" style=\"border: 0px solid black\"></a> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/kb/view/3113026\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/2%20Browse%20the%20KB.png\" width=\"150\" style=\"border: 0px solid black\"></a> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/portal/3/topic/43e079a0-8d5e-4645-aeca-42f113763bda\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/3%20FAQ.png\" width=\"150\" style=\"border: 0px solid black\"></a> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/portal/3/article/1015218177\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://f.hubspotusercontent00.net/hubfs/3970150/KB/3.5%20EdSmart%20Academy.png\" width=\"150\" style=\"border: 0px solid black\"></a> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/portal/3/group/-1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/4%20Support%20Request.png\" width=\"150\" style=\"border: 0px solid black\"></a> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/user/requests\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/5%20View%20Support%20Request.png\" width=\"150\" style=\"border: 0px solid black\"></a> <a href=\"https://blog.edsmart.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/6%20Blog.png\" width=\"150\" style=\"border: 0px solid black\"></a> <a href=\"https://edsmart.statuspage.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/7%20Platform%20Status.png\" width=\"150\" style=\"border: 0px solid black\"></a> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/kb/view/146767874\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/8%20How%20to%20use.png\" width=\"150\" style=\"border: 0px solid black\"></a>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"89","name":"Ingest Migration to new Direct SQL Connection Infrastructure","descriptionHtml":"Please fill out this request page if you would like to update your SQL data sync to have your data read by our newer infrastructure. This is the option to choose if you would prefer not to move to <a href=\"https://edsmart.atlassian.net/servicedesk/customer/article/1315307530\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Azure Hybrid Connection Manager</a>. Once the request is created you will receive an email with updated list of IP addresses to enable through your firewall and additional instructions. Once you have completed the instructions, please update the ticket, and we will advise once the migration is complete.","callToAction":"Ingest Migration to new Direct SQL Connection Infrastructure","introHtml":"Please fill out this request page if you would like to update your SQL data sync to have your data read by our newer infrastructure.","icon":10510,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10510","groups":[3],"key":""},{"id":"88","name":"Ingest Migration to Azure Hybrid Connection Manager","descriptionHtml":"Please fill out this request page if you would like to migrate your data sync from a direct SQL connection to Azure Hybrid Connection Manager. <a href=\"https://edsmart.atlassian.net/servicedesk/customer/article/1315307530\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Please see this article for more information and setup instructions</a>.","callToAction":"Ingest Migration to Azure Hybrid Connection Manager","introHtml":"Please fill out this request page if you would like to migrate your data sync from a direct SQL connection to Azure Hybrid Connection Manager","icon":10489,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10489","groups":[3],"key":""},{"id":"23","name":"Support Request","descriptionHtml":"","callToAction":"Support Request","introHtml":"Create a support request to ask a question, report a bug, request assistance or suggest a new feature. Knowledge Base articles will be suggested as you type.","icon":10466,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[],"key":""},{"id":"69","name":"Parent support","descriptionHtml":"","callToAction":"Parent support","introHtml":"Select this option if you a parent or guardian needing help.","icon":10494,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10494","groups":[3],"key":""},{"id":"84","name":"Integration request","descriptionHtml":"","callToAction":"Integration request","introHtml":"Select this option to set up any integrations like Single Sign-On, data connections, app or LMS integrations.","icon":10510,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10510","groups":[3],"key":""},{"id":"63","name":"Product help","descriptionHtml":"","callToAction":"Product help","introHtml":"Need help doing things in EdSmart, like designing or sending forms? 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Select this option and we'll help you out.","icon":10505,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10505","groups":[3],"key":""},{"id":"64","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"Support request generated by email","icon":10492,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""},{"id":"66","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10476,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10476","groups":[3],"key":""},{"id":"65","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Select this for help with logins, data, or technical issues.","icon":10469,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10469","groups":[3],"key":""},{"id":"86","name":"Alert","descriptionHtml":"","callToAction":"Alert","introHtml":"Informational alert for the customer, such as ingest failure from their SQL server.","icon":10508,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10508","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"16":[88,89],"3":[69,63,65,66,68,71,84,88,89,70]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3b216f6c-d73b-3b2a-9c27-ba2ae801a4d0","appLinkName":"System Confluence","appLinkUrl":"https://edsmart.atlassian.net/wiki","spaceKey":"SUP1","spaceName":"EdSmart Support","spaceUrl":"https://edsmart.atlassian.net/wiki/spaces/SUP1","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"kbPage":{"id":1015218177,"title":"EdSmart Academy","url":"https://edsmart.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/1015218177","space":{"key":"SUP1","name":"EdSmart Support Knowledge Base","id":3112962},"serviceDeskIds":[3],"appLinkId":"3b216f6c-d73b-3b2a-9c27-ba2ae801a4d0","idInString":"1015218177","projects":[{"projectId":10002,"serviceDeskId":3,"portalId":3}]}}