Jira Service Management

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Below are links to our Help Resources. Feel free to browse the Knowledge Base, try out an EdSmart Academy course, or raise a Support Request. \n<a href=\"https://edsmart.atlassian.net/servicedesk/customer/user/signup\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/1%20Login%20or%20signup.png\" width=\"150\" style=\"border: 0px solid black\"></a> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/kb/view/3113026\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/2%20Browse%20the%20KB.png\" width=\"150\" style=\"border: 0px solid black\"></a> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/portal/3/topic/43e079a0-8d5e-4645-aeca-42f113763bda\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/3%20FAQ.png\" width=\"150\" style=\"border: 0px solid black\"></a> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/portal/3/article/1015218177\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://f.hubspotusercontent00.net/hubfs/3970150/KB/3.5%20EdSmart%20Academy.png\" width=\"150\" style=\"border: 0px solid black\"></a> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/portal/3/group/-1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/4%20Support%20Request.png\" width=\"150\" style=\"border: 0px solid black\"></a> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/user/requests\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/5%20View%20Support%20Request.png\" width=\"150\" style=\"border: 0px solid black\"></a> <a href=\"https://blog.edsmart.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/6%20Blog.png\" width=\"150\" style=\"border: 0px solid black\"></a> <a href=\"https://edsmart.statuspage.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/7%20Platform%20Status.png\" width=\"150\" style=\"border: 0px solid black\"></a> <a href=\"https://edsmart.atlassian.net/servicedesk/customer/kb/view/146767874\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><img src=\"https://cdn2.hubspot.net/hubfs/3970150/KB/8%20How%20to%20use.png\" width=\"150\" style=\"border: 0px solid black\"></a>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"23","name":"Support Request","descriptionHtml":"","callToAction":"Support Request","introHtml":"Create a support request to ask a question, report a bug, request assistance or suggest a new feature. Knowledge Base articles will be suggested as you type.","icon":10466,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[],"key":""},{"id":"69","name":"Parent support","descriptionHtml":"","callToAction":"Parent support","introHtml":"Select this option if you a parent or guardian needing help.","icon":10494,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10494","groups":[3],"key":""},{"id":"84","name":"Integration request","descriptionHtml":"","callToAction":"Integration request","introHtml":"Select this option to set up any integrations like Single Sign-On, data connections, app or LMS integrations.","icon":10510,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10510","groups":[3],"key":""},{"id":"63","name":"Product help","descriptionHtml":"","callToAction":"Product help","introHtml":"Need help doing things in EdSmart, like designing or sending forms? We are here to help.","icon":10466,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[3],"key":""},{"id":"68","name":"Product suggestion","descriptionHtml":"","callToAction":"Product suggestion","introHtml":"Let us know your idea for a new feature or improvement.","icon":10498,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10498","groups":[3],"key":""},{"id":"71","name":"Professional services","descriptionHtml":"","callToAction":"Professional services","introHtml":"Select this option to request training or other consultation or services.","icon":10481,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10481","groups":[3],"key":""},{"id":"70","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10505,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10505","groups":[3],"key":""},{"id":"64","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"Support request generated by email","icon":10492,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""},{"id":"66","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10476,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10476","groups":[3],"key":""},{"id":"65","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Select this for help with logins, data, or technical issues.","icon":10469,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10469","groups":[3],"key":""},{"id":"86","name":"Alert","descriptionHtml":"","callToAction":"Alert","introHtml":"Informational alert for the customer, such as ingest failure from their SQL server.","icon":10508,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10508","groups":[],"key":""},{"id":"87","name":"School EasyPay Request","descriptionHtml":"Here is a <a href=\"https://edsmart.atlassian.net/servicedesk/customer/portal/3/article/252215297?src=-1599619340\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Help Article</a> with more information on EdSmart's integration with School EasyPay.","callToAction":"School EasyPay Request","introHtml":"Let us know if you would like assistance setting up or using School EasyPay with EdSmart.","icon":10484,"iconUrl":"https://edsmart.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10484","groups":[3],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[69,63,65,66,68,71,84,87,70]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3b216f6c-d73b-3b2a-9c27-ba2ae801a4d0","appLinkName":"System Confluence","appLinkUrl":"https://edsmart.atlassian.net/wiki","spaceKey":"SUP1","spaceName":"EdSmart Support","spaceUrl":"https://edsmart.atlassian.net/wiki/spaces/SUP1"},"labels":[],"projectKey":"SUP","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"kbPage":{"id":1015218177,"title":"EdSmart Academy","url":"https://edsmart.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/1015218177","space":{"key":"SUP1","name":"EdSmart Support Knowledge Base"},"serviceDeskIds":[3],"appLinkId":"3b216f6c-d73b-3b2a-9c27-ba2ae801a4d0","projects":[{"projectId":10002,"serviceDeskId":3,"portalId":3}]}}